I'M
Travis
smith.
Data Analyst, Process and Efficiency Specialist
Experienced data quality management and continuous improvement professional with a proven track record of leveraging data and software to drive process efficiencies. Demonstrated ability to deliver data driven results and cost-effective solutions on time. Certified in Agile, Scrum, Six Sigma, and Lean methodologies. Reputation for attention to detail, versatility, and collaborating effectively with cross-functional teams across enterprise environments.
Hard SKILLS
MS Office
Power BI
Process Mapping
SQL
Data Analytics
Data Wrangling
User Manual Creation
Software Development Cycle
soft SKILLS
Adaptability
Leadership
Research
Creativity
Problem Solving
Detail Oriented
Commincation
Teamwork
Passions
Continuous Improvement
Learning
Efficiency
Certifications
Disciplined Agile Scrum Master (PMI)
Six Sigma Green Belt
Lean Manufacturing
2024-2025
Process Improvement & Data Analytics
Drove data transparency and informed decision-making by managing the end-to-end process of extracting, cleaning, and generating monthly business reports from SAP text fields, decreasing time spent by 30%.
Automated SAP data entry processes by developing a custom Power App with standardized inputs, increasing data consistency, and enabling seamless data mining.
Developed automated data solutions using Excel
Power Query and Power BI for cleaning, data consistency and weekly report generation, increasing efficiency by 8 hours per week and ensuring high data accuracy.
2018-2023
Collins Aerospace
Quality Metrics / Digital Specialist
Gathered, analyzed, and generated reports on customers and internal quality metrics, providing insights to senior leadership.
Executed end-to-end EtQ software implementation, including requirements gathering, development, testing, management, training, documentation, and release, leading to more user-friendly experience and improved reporting capabilities.
Managed EtQ PPAP software, gathering user feedback, change management, administration, and metrics reporting.
2005-2016
Webmail Specialist and Product & Technical Support Specialist II
Improved operational efficiency within webmail team by overseeing and overhauling standard response library.
Enhanced customer webmail experience by creating a database to conduct data analysis, to identify trends, increasing first contact resolutions.
Provided customer service and technical support by promptly diagnosing and resolving consumer issues.
2002-2004
Essential Trading Systems Corporation
Design Engineer
Designed, installed and maintained audio/visual and “Hoot-n-Holler” telecommunication systems base on customer requirements.
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Project management, customer relationships, technical support and documentation.
2000-2002
KBZ Communications
Sales Engineer
Product demonstrations that highlighted features and benefits.
Provided system design and integration demos and training on hardware and software control applications.
1997-1999
United States Air Force
F-15 Weapons System Specialist & Personnel
Maintain and overhaul F-15 weapon systems: gun, missile launchers and bomb racks.
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Learned MS Access and built a database to improve the Customer Service department at Elmendorf AFB, Alaska.
2016-2018
Member Focal Point
Designated interface between Collins Aerospace and aircraft parts manufacturers, facilitating deployment and approval of PPAP (ASQR-09.2) to guarantee adherence to aerospace industry standard specifications.
Contributed to design, development, testing, and release of EtQ Reliance software for PPAP, resulting in optimized and centralized process for PPAP management and documentation storage.
CONTACT
Have any questions or meet for coffee?​
or
Tel: 1-617-953-7257
